Where We Ship:
We currently ship orders within Canada only. Unfortunately, we do not offer international shipping at this time.
Shipping Methods:
All orders are shipped using reliable carriers to ensure safe and timely delivery. Shipping rates and delivery times will be calculated during checkout based on your location.
Processing Time:
Orders are processed within 1–2 business days. You will receive a confirmation email with tracking details once your order has been shipped.
Estimated Delivery Times:
Most orders are delivered within 3–7 business days, depending on your location in Canada.
30-Day Return Window:
We offer a 30-day return policy for unused and undamaged products. If you are not satisfied with your purchase, you may return it within 30 days of delivery for a refund or exchange.
Eligibility for Returns:
Products must be in their original condition, with all packaging, manuals, and accessories included.
Items that show signs of use, wear, or damage may not be eligible for a refund.
Restocking Fee:
A 20% restocking fee will be applied to all returns, except in cases where the product is defective or we made an error in your order.
Return Shipping Costs:
Customers are responsible for the return shipping costs unless the product is defective or an error was made on our part.
Contact Us:
Email our support team at info[at]emfmeters.ca with your order number and reason for return.
Return Authorization:
Once approved, we will provide instructions for returning your item.
Refund Process:
Refunds will be issued to your original payment method within 1–2 weeks of receiving and inspecting the returned item.
If your product arrives damaged or defective, please contact us within 7 days of delivery. We will arrange a replacement or refund at no additional cost to you.
For any questions or concerns regarding shipping or returns, please reach out to us at:
Email: info[at]emfmeters.ca
